Contact Center

Need assistance with your project?  Want another set of eyes to help identify where your opportunities are?  Have an Request for Proposal (RFP) that you need help with?  Whatever your contact center goals, processes or needs, we can help.

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Customer Service

Need a customer service strategy that sets you apart?  Not sure where to begin.  Need help putting it all together with solid reasons why?  Click below to learn more about how we can help you create a road map that makes sense to everyone.

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Cost Savings

Under pressure to reduce costs?  Not sure where you are going to find the money?  Need help putting together a Return On Investment (ROI) model or business plan?  No problem, we've got you covered.  Click below to learn more.

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Our Mission

Kat Lan Tat's mission is to leave our mark on the world by helping businesses provide effortless, cost-effective world-class customer service.

To accomplish this, Kat Lan Tat not only helps its customers identify their opportunities, but helps them build a strategy that makes sense for their business and is easy to maintain or change as the marketplace changes.

We Believe

We believe that we can help create a win-win for customers and businesses by helping our customers achieve their customer service goals and/or develop their customer service strategy.

We believe that providing low customer effort and high customer satisfaction typically saves more than it costs.

We believe that we can improve the reputation of any business' through low customer-effort practices.

Mission Compass

Next Steps...

Book an appointment now to discuss your challenges or opportunities.  We cannot wait to learn how we can help.  Click "Schedule an Appointment" to set up a time with our Chief Consultant.