Setting up the technology for your contact center employees to work from home is actually the easy part. Once there you have to train, motivate, engage and possibly even hire remotely.
Trey Fischer has more than a decade of experience leading remote agent programs for contact centers. Including one program which he grew from about 200 agents to over 900 agents.
PDC Consulting’s consultants help you quickly go from surviving to thriving with your remote employee program. Learn all the tips and processes needed from recruiting through ongoing operations that would normally take years to discover through trial and error.
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