Kat Lan Tat Services was established in 2019 by Tim “Trey” Fischer. Tim had spent 25 years in the contact center and customer service industry before deciding he could have a bigger impact on customer service as a whole as he would often hear contact center leaders from around the world trying to figure out how to solve problems that had become second nature to Trey. Trey set out with the goal in mind to try to help companies become more successful at creating frictionless experiences for their customers and help others quickly resolve their day-to-day operational challenges.
It did not take Trey long to realize there were other consulting needs that his clients had outside of customer service and contact centers. Often, the companies he was working with needed other related services. In 2020, Trey added business insurance consulting and contact center headhunting to the list of Kat Lan Tat’s services.