PDC Consulting was established in 2019 by Tim “Trey” Fischer under the name Kat Lan Tat Services. When Trey took over as the Chief Operating Officer at PDC, Inc., the consulting services he provided moved with him.

Trey has spent 28 years in the contact center and customer service industry before deciding he could have a bigger impact on customer service as a whole as he would often hear contact center leaders from around the world trying to figure out how to solve problems that had become second nature to Trey. Trey set out with the goal in mind to try to help companies become more successful at creating frictionless experiences for their customers and help others quickly resolve their day-to-day operational challenges.

Meet Trey Fischer

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