Our contact center consultants can help your contact center become world class without breaking the bank. Scroll down to see a summary of our services.

Contact Center Consulting Services

  • Contact Center Vision & Strategy
  • Outsourcing Consulting
  • Remote Agent Programs
  • Training Development & Delivery
  • Cost Reduction
  • Customer Satisfaction & Effort
  • Phone Systems Selection
  • Contact Center Culture / Turnover Reduction
  • ….and much, much more!

For more information, see below.

Contact Center Vision & Strategy

What if you had a contact center vision and strategy that explains what you should do, the order in which things should be done in, who should accomplish it, and most importantly, why? There are lots of products and strategies out there all claiming to be the next best thing for the success of your contact center. Many contact centers pick and choose projects based on return on investment or a perceived pain-point in servicing their customers. Let our experienced consultants assist you in putting together a vision and strategy with purpose. To learn more, click on the button below.

Outsourcing Consulting

Rather you are trying outsourcing for the first time or have been involved in outsourcing for decades, we can help your outsourcing program become customer satisfaction friendly and budget conscious. We see many outsourcing programs not run as efficiently as they could be and with poor contracts that cause overspending. Let us help you make your outsourced contact center the best it can me. Click on the button below to learn more.

Remote Agents Programs

Our consultants have deep experience in creating successful remote agent programs. Rather you have an existing home agent program or are needing to start one for the first time. Kat Lan Tat Services provides a nine-step plan to help you skip all of the growing pains that often come along with remote agents. To find out more, click the button below.

Training Development & Delivery

Whatever your contact center training need we can help. Our consultants have contact center specific training and development experience building and delivering training for some of the world’s most recognizable names. Find out how we can take your training to the next level and/or reduce the costs associated with your training program. click on the button below to learn more.

Cost Reduction

Have you been tasked with reducing costs in your contact center? Are you looking for ways to make an impact to the bottom line? We can help you not only find the savings opportunities, but develop strategies to implement them as well. To find out more, click on the button below.

Customer Satisfaction & Effort

Are you seeking ways to improve your customer satisfaction and/or customer effort scores? Our experienced consultants can help you identify opportunities for improving as well as help you put together the business case to achieve them. To learn more about how our experienced consultants can help you, click on the button below.

Phone Systems Selection

Rather it is time for your small business to install its first phone system because of growth, or you are an enterprise business looking to make improvements to your contact center software stack, our consultants can help you from determining your needs all the way through installation. Click on the button below to learn more.

Contact Center Culture / Turnover Reduction

Is it time to do something about the turnover in your contact center? Our consultants have experience in running high performing, high culture environments. It is no secret that happy employees means happy customers, but did you know having a high culture environment can also reduce your costs? Find out more on how we can help you create a strategy to improve your contact center’s culture by click the button below.

….and much, much more!

Did not see specifically what you are looking for? We offer way more contact center consulting services than we could possibly list on this web site. If a contact center has a need, we can help. If you do not see your particular need listed, schedule a free consultation below to find out how PDC Consulting can help your business succeed. Click on the button below to see a more comprehensive list.

Schedule a Free Consultation

To schedule your free consultation, click on the button below to schedule a time with our Chief Operating Officer, or call (888) 495-7273 or email [email protected].