We could probably write an entire book on all of the contact center services that we could provide, but it is probably just easier for you to ask us. We are happy to help in any way that we can. If you have a request that we do not feel we are experts in, we likely have a consulting partner that we can refer you to.

Here is a list of some of the other things that PDC Consulting can do to guide your contact center or customer service organization:

  • Speech Analytics
  • Artificial Intelligence (AI)
  • Web Chat
  • Bots
  • Process Automation
  • Return on Investment Modeling
  • Consulting on Retainer
  • Social Media
  • Email
  • SMS
  • IVR’s / Virtual Assistants
  • Contact Center Agent Recruiting Process
  • Remote Agent Training
  • Short-Term Contact Center / Customer Service Leadership
  • Site Selection
  • Approved Outsourcing Vendors
  • Skilling/Routing Strategies
  • Workforce Management
  • Contact Center & Customer Service Technology
  • Quality Assurance
  • Trunking / SIP / Long Distance Toll Reduction Strategies
  • CRM Selection
  • Benchmarking
  • Contact Center Interviewing
  • Contact Center Industry Marketing
  • Contact Center Industry Go to Marketing Strategy

Schedule a Free Consultation

To schedule a free consultation to learn more about our service offerings and products, click below to schedule an appointment call us at (888) 429-4803 or email [email protected].