PDC Consulting can assist you with finding ways to cut costs without cutting customer satisfaction or reducing customer loyalty. One of our consultants can come on site to sit with your front line staff to determine the opportunities you have within your contact center. They will also review your company web site to determine opportunities and if appropriate will conduct secret shopper activities to better understand the customer experience.
The consultant also reviews your back office processes, policies and procedures to identify cost savings opportunities. We then provide you with a readout of the anticipated savings opportunity as well as provide estimates of any investments required, duration of projects, and any prerequisites that need to be accomplished first to maximize your savings over time.
Schedule a Free Consultation
To schedule a free consultation to learn more about our service offerings and products, click below to schedule an appointment call us at (888) 495-7273 or email [email protected].